+ PLEASE NOTE the Telephone Number appearing on your Policy Certificate:

This document includes information for:

1. Help with travel information

2. Help with emergency medical and financial assistance

3. Visitsure claims procedure

4. Necessary documents for claims

The ISOS 24/24 Alarm Center provides the following for VISITSURE clients:

1. Travel Information Help: Should the Insured need information before trip/during trip, please contact ISOS for:

   • Pre-trip information: weather, timezone, currency, exchange rate, city map...
   • Consular Information: Place, address, telephone number of Consular Office in/out of Vietnam.
   • Translation Information: Contact address of Translation services
   • Legal Reference: Contact address of lawyer or any legal reference needed.
   • Medical Services Provider Information: Name of doctors, hospital, address, telephone...

2. Emergency Medical and Financial Assistance: If you find yourself in an emergency during your trip, please contact ISOS with the above telephone number: (+848) 824 0580

   ISOS's global network of more than 600 service providers around the world is ready to help.

   When calling, please identify your name, policy number, plan, period of insurance, location, nature of problem, and the telephone number of contact persons.

   ISOS will arrange on behalf of Insurer:

   • Emergency Evacuation: Emergency evacuation to the nearest facility providing adequate medical care
   • Repatriation: Repatriation to the country of origin when the Insurer and attending physician determine that it is necessary
   • Hospital Expenses Guarantee: Guarantee eligible medical expenses for in-patient stay
   • Family Member Visit: Traveling and accommodation costs for 1 immediate family member to join the Insured Person who is confined in hospital for more than 3 days or has died in Vietnam.
   • Burial and Funeral: Transportation charges for repatriation of the mortal remains to the Country of origin

3. Claims procedure:

   • In case the Insured must be admitted as In-patient: please contact ISOS and ISOS will arrange direct payment to hospital for the treatment.
   • In case of out-patient small claims, the Insured can go to any hospital or doctor, have treatment, collect original invoices and claim back for reimbursement from Insurer after the trip.
   • For loss of travel documents, baggage & personal effects benefits, please get the report from Policy or Carrier for the cases.
   • In case of Personal Liability: Immediate written notification to the Insurer of the possible claim indicating the nature and circumstances of the incident or event, together with a confirmation that no admission of liability has been made and that no settlement has been made or agreed to without the prior knowledge and written consent of the Insurer. Full documentation, including copies of the summons, court documents, solicitors' and other legal correspondence, etc. must be submitted to the Insurer at the earliest.

4. Documents for claims:

   In all claims, please provide: copy of insurance certificate, air ticket and passport

   • In the case of Personal Accident: Hospital, physician's reports giving details on the nature of the Injury and the extent and period of disability, police reports where relevant and if death shall have resulted, a copy of the death certificate and the relevant coroner's report.
   • In the case of Medical Expenses, Emergency Assistance, Cancellation Charges And Curtailment of Trip: All bills, receipts, tickets, coupons, contracts or agreements relevant to the claim and if the claim is in respect of medical treatments, then a full Physician's report stipulating the diagnosis of the condition treated and the date the Disability commenced and a summary of the course of treatment including medicines prescribed and services rendered.
   • In the case of loss, breakage or damage to Baggage and Personal Effects, Baggage, Loss of Travel Documents: All details including receipts as to date of purchase, price, model and type of items lost or damaged, a copy of the IMMEDIATE notification to airline/ carrier and their official acknowledgement in writing when loss or damage has occurred in transit and certified written copy of IMMEDIATE police reports when loss has occurred. Reports to the relevant authorities must be made within 24 hours of the occurrence. Additionally, loss of travelers checks must be reported to the issuing authority immediately and in no event later than 24 hours after the loss occurs.

Please contact Visitsure customer service for assistance: